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Privacy Policy

Last Updated: April 2025

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Photo Magnet Canada ("we") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website and use our services.

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1. Information: We collect the following types of information:

  • Personal Information: When you place an order, create an account, or contact us, we may collect personal information such as your name, email address, phone number, billing and shipping address, and payment information.

  • Custom Information: When you customize products, we collect the photos, text, and other custom details you provide.

  • Technical Information: We automatically collect information about your device and how you interact with our website. This includes your IP address, browser type, operating system, and browsing behavior.

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2. How We Use Your Information:

  • We collect the information you share through our customer service channels, including phone, email, SMS, and chat. This information and your communications may be monitored, recorded, disclosed, reviewed, accessed, and used by us and our third-party vendors to improve the quality of the products and services we provide, as well as the services offered by our third-party collaborators.

  • Furthermore, certain service providers and vendors, including but not limited to customer service vendors, may use artificial intelligence (“AI”) to deliver intuitive and responsive feedback to enhance your experience.

  • We also collect details about recipients of gift cards and eGift cards, as provided by the giver.

  • We may also gather your mobile phone number as part of SMS/MMS programs, such as for shipment updates and marketing communications. The mobile number you provide through our Services will be used to send you messages and, if needed, respond to your inquiries.

 

We also use your information for the following purposes:

  • To Process Orders: We use your personal information to fulfill your orders, process payments, and provide customer support.

  • To Personalize Products: We use the custom information and photos you provide to create and personalize your photo magnets.

  • To Improve Our Services: We analyze technical information to enhance our website, improve user experience, and develop new products.

  • To Communicate with You: We use your contact information to send you updates about your order, respond to your inquiries, and provide promotional materials (if you have opted in to receive them).

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3. Sharing Your Information: We do not sell your personal information. We may share your information with:

  • Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, shipping companies, and IT service providers. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to a legal request, such as a subpoena, court order, or government investigation.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

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4. Your Choices: You have the following choices regarding your information:

  • Access and Update: You can access and update your account information by logging into your account on our website.

  • Opt-Out: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in the email. Please note that you will still receive transactional emails related to your orders.

  • Delete Account: You can request to delete your account by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

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By using our services on any device—including computers, mobile phones, tablets, consoles, or other physical or electronic methods—you acknowledge and accept our Privacy Policy and agree to abide by the Terms and Conditions governing these services. If you do not agree to this Privacy Policy or the Terms and Conditions, please refrain from using our services.

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5. Security: We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. Our website is protected by built-in security measures that comply with the highest industry standards such as SSL Certificate that authenticates website’s identity and enables an encrypted connection,TLS 1.3 Encryption

Encrypts that keep visitors’ information safe be using the latest industry-standard protocols, DDoS Protection that prevent unwanted traffic for suspicious activities and Level 1 PCI Compliance that complies with the highest global standard for secure online payments, regardless of the payment provider used.

 

6. Children's Privacy: Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.

 

7. Changes to This Privacy Policy :We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

 

8. Contact Us:If you have any questions or concerns about this Privacy Policy, please contact us at info@photomagnet.ca​

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